Another new book in the popular and original series of pictorial guides - John Oakland cuts throu...

Organizations in the construction industry struggle with three key issues: quality management or ...

British Civilization: A Student's Dictionary is an invaluable reference guide to the British way ...

Contemporary Britain is the latest book from the bestselling author of British Civilization and A...

Total Organizational Excellence: Achieving world-class performance sets down an implementation fr...

Starting by introducing the language of total quality, lean, and operational excellence, this boo...

A convergence of lean management and quality management thinking has taken place in organizations...

First published in 2002. Routledge is an imprint of Taylor & Francis, an informa company.

This revised and updated 8th edition retains its focus on processes that require understanding, h...

The business, commercial and public-sector world has changed dramatically since John Oakland wrot...

The notion of 'Quality' in business performance has exploded since the publication of the first e...