Erstverkaufstag: 01.05.2008

A revolutionary, new service excellence model that creates more accurate alignment between servic...

Erstverkaufstag: 04.08.2017

The role of service level manager is critical in that the agreements negotiated with customers sh...

Erstverkaufstag: 18.03.2025

This book offers practical guidance to key stakeholders involved in defining, developing and deli...

Erstverkaufstag: 11.12.2024

This new edition explores the ever-evolving landscape of the autonomous enterprise and AI. While ...

Erstverkaufstag: 25.11.2024

In today's technology-driven environment there is an ever-increasing demand for information deliv...

Erstverkaufstag: 19.02.2025

The Survivor's Guide to Enterprise Architecture equips you with the knowledge and strategies to c...

Erstverkaufstag: 20.01.2025

Business architecture is an evolving professional discipline that is increasing in importance to ...